Episode 7

full
Published on:

15th Feb 2021

Sherilyn Shackell on Chief Marketing Officers Embracing their Influence

The conversation begins with Sherilyn sharing how her love for marketing and developing talent led to the creation of The Marketing Academy. Not only was her own passion a driving force behind The Marketing Academy, but many other companies and networks also supported her vision and helped sponsor her work. Her network had its own desire to invest in the future and make a difference. Sherilyn and Andy also take some time to share their thoughts on the importance of CMOs learning boardroom language and collaborating with other functions of the business. They explain how CMOs must embrace their influence and recognize their ability to impact the business culture. The conversation begins to move toward the learning model of The Marketing Academy, and Sherilyn points out how 2020 has brought many changes to the model. In connection with questions provided by Professor Molly Rapert, Sherilyn and Andy speak about balancing art and science in marketing, along with the importance of following important influencers, building connections with them, and gaining knowledge through experience. She concludes by sharing her hopes for the future generation of marketers in their ability to thrive and be creative.

 

Key Takeaways:

0:41- Introducing Sherilyn Shackell and The Marketing Academy

2:05- How Sherilyn maintains her enthusiasm in her job

3:53- Why Sherilyn launched TheMarketing Academy

10:25- How Sherilyn was able to have big companies and networks sponsor her work

14:16- How to narrow the gap between marketing and the board

19:07- The importance CMOs have in impacting and influencing culture

26:13- The Marketing Academy’s learning model and how it has changed during 2020

32:27- The demand for learning 

38:48- Sherilyn answers some questions from students

46:52- Sherilyn’s hopes for the future 

Links:

Learn more about Marketing Academy.

Follow Sherilyn Shackell on LinkedIn.

Learn more about Andy Murray.

Learn more about the “It’s a Customer’s World” podcast.

Learn more about the University of Arkansas and its Customer Centric Leadership Initiative.

Learn more about the University of Arkansas’s business school, Walton College.

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About the Podcast

It's a Customer's World with Andy Murray
Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

About your host

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Walton College