Episode 27

full
Published on:

11th Oct 2022

The Future of Retail Media Networks with Simon Miles

01:00 Guest Introduction

04:25 The Shared Challenges around RMNS

09:40 The Role of Academic Research in an Evolving Space

14:50 The 7 C's to Reach the Future

18:45 Finding Consistency in an Evolving Space

24:00 The Leadership Mindset Needed to Lead Through Change

28:00 The Importance of Outcomes

Show artwork for It's a Customer's World with Andy Murray

About the Podcast

It's a Customer's World with Andy Murray
Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

About your host

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Walton College